Consumer Complaint Detail

MERCURY / TRACER / 1998

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 004023968 Incident Date: Sep, 29 2004
Consumer's City: NORWICH Consumer's State: NY
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: TRACER Model Year: 1998
Vehicle Involved in a Crash: No Component's Description: Suspension:rear:springs
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1MEFM13P4WW Date added to File: May, 23 2021
Date Complaint Received: Jun, 09 2005 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: -
Was Original Owner: No Anti-lock Brakes: No
Number of Cylinders: 4 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Rear coil spring fractured, without provocation, in my 1998 mercury tracer sedan. after speaking to 3 different independent shops and 2 different ford service departments, it was absolutely clear that ford/mercury has a known material defect that they have chosen to ignore. everyone concedes that these springs are failing at absurd rates but fomo co policy is to deny everything (despite what their own service technicians are admitting) catastrophic failures while driving frequently result in tire blowouts... this problem occurs throughout the taurus/sable, escort/tracer, and topaz/contour car lines... i still have the shattered spring in my possession, fomoco expressed zero interest when i contacted them...