Consumer Complaint Detail
VOLKSWAGEN / JETTA / 2005
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 004027288 | Incident Date: Dec, 21 2004 |
| Consumer's City: OAK ISLAND | Consumer's State: NC |
| Vehicle Transmission Type: MAN | Manufacturers Name: Volkswagen Group of America, Inc. |
| Model Name: JETTA | Model Year: 2005 |
| Vehicle Involved in a Crash: No | Component's Description: Engine and engine cooling:engine:diesel |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: WVWSR61J85W | Date added to File: May, 23 2021 |
| Date Complaint Received: Jul, 05 2005 | Complaint Type: EVOQ |
| Incident Reported To Police: No | Purchase Date: Nov, 21 2004 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 4 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: Dt: the consumers vehicle began to smoke when he applied the accelerator. this caused soot build up on the inside of the car. the soot was worse in the back of the station wagon. soot affected the whole vehicle. the car was taken to the repair shop five times for this complaint. consumer stated that it was six times, but the dealer did not log the first complaint in the computer. consumer stated that the dealership was not acknowledging the first complaint. the dealership told the consumer that there was nothing they could do about the emission problem because this was a new type of diesel engine. the type of engine had a pump made to use euro diesel which will not be available in the united states until 2007. this information was not made available to the consumer before the purchase of the vehicle. the consumer didn't wish to pollute the environment. he also stated it was not safe for breathing. soot could cause black lung disease. manufacturer has been notified and claimed that there was nothing wrong with the vehicle, and it will not pollute the environment until 2007 when the diesel was converted. the consumer had a meeting with the volkswagen representative. they offered to refund the cost of cleaning the car from the soot on the inside. the dealers phone number was not provided.*ak |