Consumer Complaint Detail

SATURN / VUE / 2004

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 004039843 Incident Date: Aug, 14 2004
Consumer's City: SAN JOSE Consumer's State: CA
Vehicle Transmission Type: AUTO Manufacturers Name: General Motors, LLC
Model Name: VUE Model Year: 2004
Vehicle Involved in a Crash: No Component's Description: Steering
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 5GZCZ63424S Date added to File: May, 23 2021
Date Complaint Received: Oct, 19 2005 Complaint Type: EVOQ
Incident Reported To Police: No Purchase Date: Jul, 29 2004
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Dt: the caller said that while driving at low speeds steering wheel is hard to turn. she says it makes a squealing noise. once the steering locked. she had to have the vehicle towed to dealer. she said it happened when she was turning into parking spots, driveways, and while turning corners. it started happening without warning, and it was an intermittent problem. dealer duplicated the problem with the steering. they replaced something called steering shaft intermediate. also, they replaced the ignition cylinder housing to fix the locking. they replaced it three times. manufacturer said they will continue to help the caller with the repairs. but she could not duplicate the problem and was concerned about the safety issue. *ak *jb