Consumer Complaint Detail

AUDI / A4 / 1997

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 004044277 Incident Date: Jul, 14 2004
Consumer's City: ODESSA Consumer's State: FL
Vehicle Transmission Type: MAN Manufacturers Name: Volkswagen Group of America, Inc.
Model Name: A4 Model Year: 1997
Vehicle Involved in a Crash: No Component's Description: Electrical system:ignition:switch
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: WAUEA88D2VA Date added to File: May, 23 2021
Date Complaint Received: Oct, 26 2005 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Mar, 14 1998
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: (1)i received a recall notice (le recall) from audi of america on the ignition switch on my 1997 a4 sedan. the recall work was performed on 1/29/03. at that point in time the original ignition switch had been performing correctly for 59 months but i had it replaced because of audi's recommendation; not because it had a malfunction. (2)in july of 2004 the replacement ignition switch failed after approximately 18 months of service. the failure occurred while i was visiting st. augustine, florida. i noticed that the a/c was not blowing cold air. as i was driving back in to the town of st. augustine i heard what sounded like something dragging under the car. i pulled into a parking lot and then found the car would not re-start. i had the car towed to the nearest audi dealer in jacksonville, florida and then rented a car to get back home to tampa, florida. the bill from the jacksonville dealership was $1758 to replace the ignition switch and the starter motor. i also incurred a $150 towing fee and approx $70 rental car fee. (3)after the repairs i contacted audi of america but they said they only warranty replaced parts for 12 months. since this switch lasted 18 months it was my responsibility to pay for the repairs. i contend that audi of america did not correct the defect, in fact, they made it considerably worse. vin of 1997 a4 is [xxx](4) please note: i am also the owner of a 1996 a4 sedan. i will open another incident report for that automobile. *jb updated 07/18/2012 *js *js information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)