Consumer Complaint Detail
JEEP / GRAND CHEROKEE / 1996
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 004050897 | Incident Date: Nov, 20 2004 |
| Consumer's City: CHESTERFIELD | Consumer's State: VA |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Chrysler (FCA US, LLC) |
| Model Name: GRAND CHEROKEE | Model Year: 1996 |
| Vehicle Involved in a Crash: No | Component's Description: Fuel system, gasoline:delivery:fuel pump |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 1J4GZ58S1TC | Date added to File: May, 23 2021 |
| Date Complaint Received: Dec, 27 2005 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Jul, 08 2004 |
| Was Original Owner: No | Anti-lock Brakes: No |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: Just over a year ago, my 1996 jeep grand cherokee laredo encountered a defective fuel pump. as i was in the process of procuring a replacement pump, a friend told me to check for recalls/tsb's on it as he had experienced many fuel pump problems with these. there were, i believe two tsb's involving my vehicle so i called chrysler. they told me to take the vehicle to the dealership to determine if the problem was the pump. i told her i had already done that. she told me that they had to determine it and if it was the pump, chrysler would cover the repair. i had it towed to chrysler ($65) and they indeed found it was a defective fuel pump and replaced it and i was charged over $600 for the repair. after the fact, chrysler declined to pay for what they promised. i had found a replacement pump that i was prepared to install myself for $163 and had chrysler been honest and declined to cover the repair, i would have accomplished it myself for $163 and been able to go on vacation to the outer banks instead of paying almost $700 and having to cancel my vacation. i have contacted , emailed, etc many people at chrysler to no avail. i have since learned that when you deal with chrysler, you better get it in writing! please help if you can!. *nm |