Consumer Complaint Detail

BMW / X3 / 2004

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 004051056 Incident Date: Dec, 09 2004
Consumer's City: CALIFORNIA Consumer's State: MD
Vehicle Transmission Type: MAN Manufacturers Name: BMW of North America, LLC
Model Name: X3 Model Year: 2004
Vehicle Involved in a Crash: No Component's Description: Air bags:frontal:sensor/control module
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: WBXPA73434W Date added to File: May, 23 2021
Date Complaint Received: Dec, 28 2005 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Nov, 12 2004
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Passenger airbag off light comes on very occasionally (3-4 times in 13 months) when a passenger is properly seating in the front passenger seat. the light stays on for several minutes and typically goes out and then comes back on again for a few minutes. then, it will not occur for several months. the problem has been reported to the dealer several times and they simply say they cannot fix a problem that they can't find. the have opened a "case" to collect information but have not rectified the problem. they say that bmw is collecting information. they cannot definitively tell me how the airbag system will perform if the light happens to be on when a vehicle crash occurs. they do insist that the front airbag will deploy even though the light says the airbag is off but they don't know whether the side airbag will deploy. my primary complaint is that they seem to treat this issue very lightly, both at the local dealer and at the national customer service offices. *jb