Consumer Complaint Detail
MERCEDES BENZ / E CLASS / 2003
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 004057262 | Incident Date: Sep, 10 2004 |
| Consumer's City: SANTA MONICA | Consumer's State: CA |
| Vehicle Transmission Type: | Manufacturers Name: Mercedes-Benz USA, LLC |
| Model Name: E CLASS | Model Year: 2003 |
| Vehicle Involved in a Crash: Yes | Component's Description: Service brakes, hydraulic |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: WDBUF65J63A | Date added to File: May, 23 2021 |
| Date Complaint Received: Feb, 23 2006 | Complaint Type: IVOQ |
| Incident Reported To Police: Yes | Purchase Date: Aug, 27 2003 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: I was involved in a rear-end collision in 9-04 where my 2003 mercedes (mb) was unable to stop in time. my car was not able to stop in time even though it was traveling only about 20 mph and that i applied quick, maximum pressure to the brakes. there was one other "close-call" a few weeks prior to the accident. when i called the mercedes customer service 800 # and the mercedes dealer, both of them denied that there were any reports or recalls of brake failure. therefore i was deemed to be at fault for the accident at that time. when i took my mb for routine service in 2-05, the tech indicated that there was a brake recall and proceeded to make the repair. now in 2-06, i received yet another brake recall (campaign # 2005-110001). one statement in the recall was "the brake pedal travel will be noticeably longer which could lead to a vehicle crash." my previous attempts at contacting mb resulted in their repeated denial that they were at fault for the brake failure and the accident. with the evidence presented and the repeated nature of the brake recalls, i feel that they are responsible and should reimburse myself and others like me for the increases in the insurance premium as well as the insurance deductible. it is a small price to pay for the integrity of a renowned car company. *jb |