Consumer Complaint Detail

MERCURY / MARQUIS / 1997

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 004060256 Incident Date: Aug, 07 2004
Consumer's City: SOPHIA Consumer's State: NC
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: MARQUIS Model Year: 1997
Vehicle Involved in a Crash: No Component's Description: Engine and engine cooling:exhaust system:manifold/header/muffler/tail pipe
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: Date added to File: May, 23 2021
Date Complaint Received: Mar, 22 2006 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: -
Was Original Owner: No Anti-lock Brakes: No
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: My 93 year old aunt paid $950.00 to have the manifold repaired 8/6/04 on her 1997 mercury, and now ford does not want to pay her, what a bunch of crap. my uncle came back from wwii bought a new ford or mercury every 2-3 years for 50 years, what gratitude. i see why ford and gm is going down the tubes. it excluded cars that were more than 7 years old when they experienced manifold failure. based upon that 7-year period, we believe that all 1996 and 1997 cars ( and many 1998's ) that failed in 2004 - 2005 (approx.) or haven't yet failed, were denied coverage. the concept adopted in the settlement appeared to be that "civilians" should not get warranty coverage longer than the 7 years that was given to those cars covered by the 1999 owner notification program. ( one of the lawyers told us that they settled for the 7-year coverage because, during a court hearing, the judge had said that she was not likely to grant coverage longer than what the "fleets" got. )*jb