Consumer Complaint Detail
JEEP / GRAND CHEROKEE / 2003
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 004061886 | Incident Date: Mar, 18 2004 |
| Consumer's City: NEW PROVIDENCE | Consumer's State: NJ |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Chrysler (FCA US, LLC) |
| Model Name: GRAND CHEROKEE | Model Year: 2003 |
| Vehicle Involved in a Crash: No | Component's Description: Service brakes, hydraulic:foundation components:disc:rotor |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 1J4GW48S53C | Date added to File: May, 23 2021 |
| Date Complaint Received: Apr, 06 2006 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Jan, 26 2003 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: On 03-19-04 i took my jeep for repair because the brakes were pulsating. on 07-12-04 i made a return visit because the brakes were pulsating again. on 04-13-05 i return because the brakes were pulsating again. the third trip to salerno duane came nine months later, on april 13, 2005 at 22,731 miles. again, service advisor reported that the front rotors were rough and were resurfaced. when asked if this work would be covered by a warranty as well, which was obviously necessary due to past experience, manager said she believed it would be. when i requested documentation as proof to that statement, she refused. i then asked to speak to the service manager, a mr. g who was, less than professional is an understatement, just plain rude is more accurate. he refused to warranty the work that had been done on my vehicle stating the problem was not salerno duane, but possibly a chrysler defect. as of april 2006 i am experiencing the same problem of my brakes pulsating. i phoned salerno duane on april 5, 2006 and spoke to service manager and she informed me the work will not be warranted and i will be charged for the repairs. being this is an ongoing problem i feel that this repair should be the car dealer responsibility. i am afraid to continue driving this vehicle for i feel it is very unsafe for my family and for other motorist and pedestrians on the road. i would very much appreciate you assistance in resolving this ongoing and unsafe problem. i have records and documentations for all these incidents. *jb |