| Components - Details | |
|---|---|
| NHTSA Complaint Number: 004063191 | Incident Date: May, 31 2004 |
| Consumer's City: NEWTOWN | Consumer's State: PA |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Ford Motor Company |
| Model Name: FREESTAR | Model Year: 2004 |
| Vehicle Involved in a Crash: No | Component's Description: Steering |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 2FMZA51604B | Date added to File: May, 23 2021 |
| Date Complaint Received: Apr, 21 2006 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: May, 31 2004 |
| Was Original Owner: No | Anti-lock Brakes: Yes |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: This is a general compliant about my 2004 ford freestar. the problems started almost immediately after driving the car away from the dealer. 1. i was at a stop light and the rubber cover fell off of the brake pedal. 2. the next thing was the keyless remote worked about 50% of the time to open the passenger doors. 3. then after about the first 500 miles of driving, the steering wheel oscillated in my hands when coming to a stop. 4. also when driving there were several annoying sounds. 5 finally, and this is the most annoying of all, i can't run the heater in the cold weather because excessive hot air comes from the defrost vents even though i have the control set to 'floor vents' only. now what has the ford dealers done about the problems? 1. i replaced the rubber cover on the brake pedal. 2. the dealers refuse to fix the keyless remote problem. they claim it is working fine even though i took it to independent alarm tech who told me the 'unlock all' receiver needs to be replaced. 3. the oscillation of the steering wheel while stopping was ' fixed' by one dealer by grinding down a warped brake rotor. this repair, which i objected to ford not replacing the rotor with a new rotor, only lasted a few thousand miles and the problem recurred. i took it to another dealer who replaced the bad rotor. 4. one of the annoying sounds was fixed by one dealer but not all of the sounds. i took it to another dealer and all were fixed. 5. the dealers refuse to fix the problem of excessive hot air coming from the defrost vent. i have to duct tape over the defrost vent to be able run the heater. then i have to pull the duct tape away if the windshield fogs over inside the car. in general i think the quality of this car is the worst that i have ever owned and i have owned several new cars in my almost 70 years of age. *jb |
