Consumer Complaint Detail

FORD / CONTOUR / 1999

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 004071031 Incident Date: May, 31 2004
Consumer's City: ROCHESTER Consumer's State: MI
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: CONTOUR Model Year: 1999
Vehicle Involved in a Crash: No Component's Description: Structure
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1FAFP66LXXK Date added to File: May, 23 2021
Date Complaint Received: Jul, 10 2006 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Dec, 01 1999
Was Original Owner: Yes Anti-lock Brakes: No
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: I received a letter from ford in august 2001 that stated the following "the cover of the instrument panel has warped....at no cost to you, your dealership will evaluate this condition and repair as required. this program will be in effect until august 31, 2002, regardless of mileage." the dealership evaluated my car in late 2001 and stated that a repair was not necessary. however, by the summer of 2004, the warping has become so bad that the defroster grill bezel can no longer be retained by the instrument panel. engineers at my company (which make instrument panels) stated that the warping creates a safety concern as the airbag deployment may be affected. ford now refuses to repair the vehicle at their cost. i feel they should be liable as my vehicle was stored in the garage and therefore didn't receive the cumulative thermal energy required to warp the part prior to ford's replacement program expiring. *nm