Consumer Complaint Detail

TOYOTA / SIENNA / 2004

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 004114093 Incident Date: May, 01 2004
Consumer's City: HOLT Consumer's State: MO
Vehicle Transmission Type: AUTO Manufacturers Name: Toyota Motor Corporation
Model Name: SIENNA Model Year: 2004
Vehicle Involved in a Crash: No Component's Description: Trailer hitches
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 5TDZA23C04S Date added to File: May, 23 2021
Date Complaint Received: Aug, 01 2007 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Feb, 06 2004
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Towing package/trailer hitch installed by toyota dealer consistently scrapes the road with and without a light load. when hauling a light load, load is approx one half of the stated towing capacity (3500 lbs). the hitch scraping the road causes difficulty when driving and multiple "collisions" between the hitch and the road. this problem has been reported to the local dealer (jay wolfe toyota) and corporate toyota (case # 2007-08020957). even thought the problem is document on several forums, toyota has failed to provide air shocks or any other means to correct the problem. am seriously concerned what will happen when i attempt to tow a pop-up camper that is twice the weight i am towing know, but still under the stated towing capacity. i have snapped on set of safety chains due to the chains getting smashed between the road and the hitch when it bottoms out. *jb