| Components - Details | |
|---|---|
| NHTSA Complaint Number: 004255663 | Incident Date: Jan, 15 2004 |
| Consumer's City: SAN ANTONIO | Consumer's State: TX |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Chrysler (FCA US, LLC) |
| Model Name: 300M | Model Year: 1999 |
| Vehicle Involved in a Crash: No | Component's Description: Exterior lighting:headlights |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 2C3HE66G2XH | Date added to File: May, 25 2021 |
| Date Complaint Received: Jan, 17 2004 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Nov, 24 1998 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: Our 1999 chrysler 300m (vin #2c3-he66g2xh-622721) has plastic aerodynamic head lamps that have developed a "haze" that severely reduces the illumination of the road at night. i am not an engineer and do not purport to offer a professional opinion on this issue, but can report as a consumer that the illumination appears to be about half of what it was when the car was new. this haze began appearing somewhere in the three to four year of age range. it took a while to figure out what was going on but by five years of age the deterioration was at a point where we believe it is a lighting safety issue. i discussed this situation with ted vogalie who is the district level representative for chrysler on january 16, 2004 at the ancira chrysler dealership in san antonio, tx. i requested that chrysler treat this as a defective part and replace the headlights. mr. vogalie refused to offer this assistance. in our conversation he made much of the fact that the haze appeared to be on the outside of the headlight and cited this and the age/mileage of the car (5 years/ 57,000 miles) as reasons for not offering to replace the headlights. i explained to him that this car's usage can be characterized as "coddled" since it is routinely parked in a garage and has no unusual road conditions or other unusual usage. this condition is dangerous enough that i have ordered replacement headlights and am going to replace these defective parts even though the retail cost of doing this replacement is around $800. it is unconscionable that chrysler is allowed to equip an automobile with a defective part like this that poses a safety issue so early in the automobile's life and unload a very expensive repair on the consumer. i have an extended warranty issued by chrysler on the car and this part is not covered. *cb |
