Consumer Complaint Detail

GMC / YUKON XL / 2001

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 004258713 Incident Date: Feb, 04 2004
Consumer's City: YANKTON Consumer's State: SD
Vehicle Transmission Type: AUTO Manufacturers Name: General Motors, LLC
Model Name: YUKON XL Model Year: 2001
Vehicle Involved in a Crash: No Component's Description: Steering:hydraulic power assist:pump
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1GKFK16T61J Date added to File: May, 25 2021
Date Complaint Received: Feb, 09 2004 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Aug, 26 2001
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 8 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Power steering pump failure  2001 yukon xl. dealer determined failure to be a sheared shaft on the power steering pump, which caused immediate loss of power steering. fortunately the failure occurred at low speed in a parking lot. dealer and gm conclude that failure was due to cold weather. temperature (according to log from local airport) was 21.2 degrees f at the approximate time of failure (about 5:30 pm on 2-5-2004). vehicle mileage was approximately 46,000 miles at the time. the loss of power steering was immediate  turned one direction, everything was fine, turned back and had no power assist. attempted to remedy through gm and was flatly denied, although dealer service manager admits that this is not a rare occurrence on vehicles of this platform. i am personally aware of one other failure on similar vehicle (chevy pickup), which was covered under the standard 36,000 mile warranty. gm apparently does not consider this immediate loss of power steering on a 5500 pound suv a safety issue  i on the other hand am just glad it did not occur at highway speeds.*ak