Consumer Complaint Detail
MERCEDES BENZ / HEADLIGHT LENSES / 9999
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 004260505 | Incident Date: Feb, 15 2004 |
| Consumer's City: REDDING | Consumer's State: CA |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Mercedes-Benz USA, LLC |
| Model Name: HEADLIGHT LENSES | Model Year: 9999 |
| Vehicle Involved in a Crash: No | Component's Description: Power train:automatic transmission |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 4JGAB54E6XA | Date added to File: May, 25 2021 |
| Date Complaint Received: Feb, 16 2004 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Dec, 05 2002 |
| Was Original Owner: No | Anti-lock Brakes: Yes |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: Traveling at highway speeds of 70 mph up a steep grade on california interstate 5 on the section of the highway known as "the grape vine" elevation of 3000-4000 feet, headed north keeping pace with heavy traffic in the fast lane (far left hand side of the freeway highway ), in the afternoon of 2/16/04 at 2 pm with cruise control on the car ( 1999 merz, class hd,, body type ut [xxx]) automatically shifted to a lower gear sending the rpms from 2500 to 3000-4000, this normal automatic action caused the car to stop all forward motion reducing both car speed and rpms to zero in the fast lane, the impact a "full engine shut down" a highly dangerous action in fast moving traffic with a short hazardous signaling notice. the car in july of 2003 performed in the same manner in the same section of "the grape vine" headed south in the fast lane with a different driver, not using cruise control the vehicle stopped all forward motion. shortly arriving in palm springs california on the same day, the car again performed in the same malfunction. the car was taken to the palm springs mercedes dealership. the problem identified and presumably resolved. the problem is not resolved as stated for the purpose of this letter. it has occurred for the third time. this is a critical life threatening malfunction that demands immediate rectification. *jb updated 07/26/2012 *js information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6) |