Consumer Complaint Detail

HONDA / ELEMENT / 2004

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 004263179 Incident Date: Feb, 05 2004
Consumer's City: EXETER Consumer's State: NH
Vehicle Transmission Type: AUTO Manufacturers Name: Honda (American Honda Motor Co.)
Model Name: ELEMENT Model Year: 2004
Vehicle Involved in a Crash: No Component's Description: Visibility:windshield
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 5J6YH28524L Date added to File: May, 25 2021
Date Complaint Received: Mar, 04 2004 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Jan, 21 2004
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 4 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Structural defect with windshield. 17 day old element developed 16 inch crack in windshield overnight. started at gap in molding under wipers, continued up for 3" and then 13" towards driver side a-pillar. sales dealer said may have been caused by pebble and would have to pay out of pocket, ie, no warranty or goodwill. after complaint letter to dealer, service manager told me they might be able to replace it as goodwill one time only. went to glass experts who found "bubble and burr"/structural defect around windshield causing stress fracture. had them replace with honda glass. second windshield had hundreds of pits in glass. third honda windshield now installed. scared to have family drive in car due to "soft" honda windshields, as windshield is integral structural component in airbag deployment and rollover. i don't want to be the first plaintiff in a class action lawsuit ala ford/firestone. please help us element owners. *jb