Consumer Complaint Detail

SUBARU / LEGACY / 1998

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 004263253 Incident Date: Feb, 22 2004
Consumer's City: STRATFORD Consumer's State: CT
Vehicle Transmission Type: AUTO Manufacturers Name: Subaru of America, Inc.
Model Name: LEGACY Model Year: 1998
Vehicle Involved in a Crash: No Component's Description: Engine and engine cooling:engine
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 4S3BD4353W7 Date added to File: May, 25 2021
Date Complaint Received: Mar, 05 2004 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Oct, 08 1997
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 4 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Vehicle requires replacement of head gaskets, as part of the engine coolant system. original service complaint was the " check engine light came on". after three days at dealer service, it was determined that the head gaskets needed replacement for the cost of $ 2,700.00. because the engine has to be removed to access the gaskets. labor will involve 3 days. the dealer has admitted that this is a design problem with the subaru and models from 1999 will be covered. i feel the cost is excessive because of a design defect. i am will to pay but not $ 2,700.00. i was expecting $ 400-$500 dollars. for a $ 20.00 dollar seal! while not a safety defect; it certainly is a design defect! *jb