Consumer Complaint Detail

FORD / EXCURSION / 2004

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 004263475 Incident Date: Mar, 07 2004
Consumer's City: FLOWER MOUND Consumer's State: TX
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: EXCURSION Model Year: 2004
Vehicle Involved in a Crash: No Component's Description: Suspension:front:springs:leaf spring assembly
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1FMSU45P34E Date added to File: May, 25 2021
Date Complaint Received: Mar, 07 2004 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Jan, 25 2004
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 8 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: My 2004 ford excursion 4x4 with the 6.0 psd has approx. 1/2" clearance between the front springs and the spring bump stop. the passenger side has about 1". the only allows the suspension to travel 1/2" and 1". during normal driving it will very often bottom out onto the 3" rubber bump stops putting the weight of the truck bouncing on the axles and tires. during normal driving, when it bottoms out, steering control is minimal as the shock to the vehicle is significant and the shock of the weight is primarily on the tires. the dealer has looked at it and consulted ford and i was told it is normal and within spec. under a load, such as towing, the front suspension would easily be completly riding on the 3" rubber bump stops. again, the dealer told me ford says this suspension situation is "normal".*ak