Consumer Complaint Detail

FORD / MUSTANG GT / 1997

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 004265113 Incident Date: Feb, 02 2004
Consumer's City: ROSWELL Consumer's State: GA
Vehicle Transmission Type: MAN Manufacturers Name: Ford Motor Company
Model Name: MUSTANG GT Model Year: 1997
Vehicle Involved in a Crash: No Component's Description: Fuel system, other:storage:tank assembly
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1FALP42X5VF Date added to File: May, 25 2021
Date Complaint Received: Mar, 11 2004 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Sep, 02 1996
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 8 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: On 2/3/04 i filled up the gas tank on my 1997 ford mustang gt. i then drove 2-3 miles to work. on the way to work i smelled a gasoline odor. when i pulled into the parking lot of my office the smell was very strong. upon exiting my car i saw gasoline streaming out of the bottom of the car. i had the car towed to gwinnett place ford. they called back and told me that the grommet where the filler neck enters the gas tank had dry rotted and failed. this repair cost over $300 excluding towing. had someone behind my car tossed out a cigarette or a spark occurred, there would have been a large fire endangering both myself and other motorists. i contacted ford about this incident and their customer service representatives were very abrupt and rude about taking responsibility for this severe safety issue.*ak