Consumer Complaint Detail

SUBARU / OUTBACK / 2002

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 004265390 Incident Date: Mar, 14 2004
Consumer's City: NEWARK Consumer's State: DE
Vehicle Transmission Type: MAN Manufacturers Name: Subaru of America, Inc.
Model Name: OUTBACK Model Year: 2002
Vehicle Involved in a Crash: No Component's Description: Power train:manual transmission
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 4S3BH675926 Date added to File: May, 25 2021
Date Complaint Received: Mar, 14 2004 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Aug, 27 2002
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: I have owned a 2002 subaru outback station wagon since august 2002, and have experienced a very frequent (daily to weekly) but inconsistent hesitation and shudder while accelerating from a stop. it occurs in 1st and 2nd gear, and is pronounced in cold starts only. the hesitation and clutch shudder also is pronounced in stop and go traffic, in first or second gear - in this situation, the car lunges or lurches forward until the speed increases to over 10 or 15 mph. this causes a safety concern at low speeds, and the start of acceleration from a stop. have taken it to the subaru dealer on several occasions, but they have not been able to fix the problem. the problem appears to be quite prominent in other subaru oubacks and other models (based on other nhtsa complaints, and postings on the www.utlimatesubaru.net (search for shudder or hesitation and you can find hundreds of similar complaints). a trouble file has been set up with subaru america. however, the problem continues to persist.*ak