Consumer Complaint Detail

FORD / TAURUS / 1998

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 004265422 Incident Date: Feb, 18 2004
Consumer's City: WICKLIFFE Consumer's State: OH
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: TAURUS Model Year: 1998
Vehicle Involved in a Crash: No Component's Description: Suspension:front:springs:coil springs
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1FAFP52S0WA Date added to File: May, 25 2021
Date Complaint Received: Mar, 14 2004 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Jul, 01 1998
Was Original Owner: No Anti-lock Brakes: No
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: While trying to back out of our garage, the front left spring coil in our 1998 ford taurus broke and punctured the tire, causing a blow out. in researching the nhtsa website i learned that the 1993 ford taurus, 1998 ford contour, and 1998 mercury mystique were recalled for the same problem. i also found a complaint indicating the same problem in the 1998 and 1999 ford taurus. this appears to be a chronic problem, and i feel fortunate the incident did not occur, as in other reported cases, while traveling at highway speeds. the dealer and ford motor company were informed of his problem but have made no efforts to contact me regarding this safety issue. also, i am concerned because we had reported excessive vibration of steering wheel and wobbling of the car to the dealer in october and november of 2003 but were told that our brakes were out of round. this makes no sense to us, as the problem occurred not only when braking, but also at higher speeds and when accelerating. i believe that the problem was misdiagnosed and put our safety at risk. i would greatly appreciate an investigation into this problem, as i have concern for others driving the 1998 ford taurus. i would also appreciate some assurance that our car is now safe- i have read that in other situations a shield was installed to prevent a broken spring from making contact with the tire in the future. i have kept my repair receipts and am hoping that this will be treated as a recall and result in reimbursement for my expenses.*ak