Consumer Complaint Detail

HONDA / ELEMENT / 2004

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 004265641 Incident Date: Mar, 16 2004
Consumer's City: GREAT FALLS Consumer's State: VA
Vehicle Transmission Type: AUTO Manufacturers Name: Honda (American Honda Motor Co.)
Model Name: ELEMENT Model Year: 2004
Vehicle Involved in a Crash: No Component's Description: Visibility:windshield
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 5J6YH28614L Date added to File: May, 25 2021
Date Complaint Received: Mar, 16 2004 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Mar, 06 2004
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 4 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: 2004 honda element 4wd, a/t factory new vehicle developed a 10" crack in windshield originating from the passenger side lower left corner of vehicle. no impact to windshield. vehicle was entering a driveway when the crack was heard (approx 5 mph) vehicle has only 250 miles contacted dealer, they are willing to replace under honda warranty. but asked me to sign a waiver because "all of the glass received from honda has a 1.5" scratch in the center portion of the windshield above the rearview mirror" i refused to sign such an agreement. contacted honda customer support center 1.800.999.1009 in ca. zone manager assigned to my case. i feel very unsafe in this vehicle now!! i hope that no one is injured or hurt because of this ongoing (since 2003 model year) defect in the windshield frame/flange. dealer should have notified customers before purchase! *nm