Consumer Complaint Detail
BRITAX / E9031 (SUPER ELITE) / SUPE
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 004267255 | Incident Date: Mar, 22 2004 |
| Consumer's City: LOS ANGELES | Consumer's State: CA |
| Vehicle Transmission Type: | Manufacturers Name: Britax Child Safety, Inc. |
| Model Name: E9031 (SUPER ELITE) | Model Year: SUPE |
| Vehicle Involved in a Crash: No | Component's Description: Child seat |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: | Date added to File: May, 25 2021 |
| Date Complaint Received: Mar, 22 2004 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: - |
| Was Original Owner: No | Anti-lock Brakes: No |
| Number of Cylinders: 0 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: I own a britax super elite child car seat that has a printed manufacturing date on it of 2/02. this seat was recently inspected and installed by our local police officers during an annual inspection that they hold at our park. the police informed me of the recall. despite sending a registration card to britax when i purchased this car seat, i never received the replacement harness system from the company. when i called the company to request the replacement harness system, i was told that they could not send it unless they had the serial number and model number from the seat. i was told that they were required by the nhtsa to obtain that information before they could send the recall kit to the consumer. unfortunately, the serial number and model number are located behind the seat. i cannot read them unless i de-install the seat. i cannot reinstall the seat, however, because i do not have the body weight or physical strength (it took two police officers to install it during the inspection). would you please confirm to me that you require britax to report the serial number and model number to you before they can send me the recall kit. by the way, i have offered to buy the recall kit from britax (which i am willing to do so as not to have to de-install a car seat that i cannot possibly re-install properly). please help!!*ak |