Consumer Complaint Detail

LEXUS / ES 330 / 2004

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 004267972 Incident Date: Mar, 07 2004
Consumer's City: IRVINE Consumer's State: CA
Vehicle Transmission Type: AUTO Manufacturers Name: Toyota Motor Corporation
Model Name: ES 330 Model Year: 2004
Vehicle Involved in a Crash: Yes Component's Description: Vehicle speed control
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: JTHBA30G145 Date added to File: May, 25 2021
Date Complaint Received: Mar, 30 2004 Complaint Type: IVOQ
Incident Reported To Police: Yes Purchase Date: Jan, 24 2004
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: My lexus es330 was less than two months old and the mileage read about 950 the time when the accident happened.t occurred on the way to work at 8:40 am march 8th, 2004. it was a sunny warm day. as i was driving on the far right lane of south 5 freeway with speed around 65 to 70 mph, a car next to my lane was trying to cut in front of me. in order to keep a safe distance, i tried to slow down the car by pressing the brake. the moment i pressed the brake the car swerved to the right. i couldn't control where the vehicle was heading and the car didn't slow down as i further pressed the brake. it bumped into the guardrail and turned 180 degree facing the oncoming cars. luckily, i was able to make a turn and parked the car without hitting anybody. the car was damaged from the right head light all the way to the rear bumper. i immediately called the dealer and lexus sent a inspector to check on the car. one week later, i was informed the car is ok and there is nothing abnormal after their investigation. i requested an investigation report and the response i got is i have to "go through the legal system". there was no explanation for the exact meaning of this phrase. i am a good driver with excellent record. the whole experience was totally out of nowhere and unpredictable. i kept looking back to find any clues that might lead to the accident. as i studied the nhtsa complaints, most of them happened during slow speed driving. my case happened on the freeway and all i remembered was the car didn't slow down as i applied the brake. *ak