Consumer Complaint Detail

FORD / EXPLORER / 1997

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 004269886 Incident Date: Feb, 25 2004
Consumer's City: SOUTHAMPTON Consumer's State: PA
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: EXPLORER Model Year: 1997
Vehicle Involved in a Crash: No Component's Description: Fuel system, gasoline
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1FMDU34E2VZ Date added to File: May, 25 2021
Date Complaint Received: Apr, 07 2004 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Jun, 01 1999
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Ford did not apply nhtsa recall 98v060 properly to my 1997 ford explorer vin [xxx]. the do not ground warning was applied to the incorrect bracket. when i attempted to jump start the vehicle, i used the fuel line bracket since there was no warning label. the braided fuel line covers overheated and melted the fuel line resulting in a significant leakage of fuel when the engine was running. the vehicle had to be towed. ford claims the recall was done properly. i have photographs which show it was not done properly. i believe that this poses a serious risk to the 300, 000+ vehicles that had this recall done. summary 1.the warning label was not attached to the correct bracket when the vehicle was serviced per the recall 2.there is no label in the engine compartment indicating that the revised alternator bolt is a jump start ground location 3.fords position is that the repairs were done properly. my contention is that they were not done properly. 4.this situation poses an imminent danger to drivers, passengers and bystanders. 5.there are still significant numbers of these vehicles on the road. 6.ford should provide a label indicating that the alternator bolt is a ground location and they should check vehicles that were subject to this recall to ensure that the labels were properly applied. *ak updated 07/30/2012 *js information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)