Consumer Complaint Detail
CHRYSLER / TOWN AND COUNTRY / 1998
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 004269903 | Incident Date: Apr, 02 2004 |
| Consumer's City: ALBUQUERQUE | Consumer's State: NM |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Chrysler (FCA US, LLC) |
| Model Name: TOWN AND COUNTRY | Model Year: 1998 |
| Vehicle Involved in a Crash: No | Component's Description: Engine and engine cooling:engine:gasoline:belts and associated pulleys |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: | Date added to File: May, 25 2021 |
| Date Complaint Received: Apr, 07 2004 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: - |
| Was Original Owner: No | Anti-lock Brakes: No |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: Three times in one year and twice in one week the serpentine belt came off. seems to be worse in wet weather. the last time it happened my daughter was driving with her 4 children in the car at 65 mph on the interstate in rush-hour traffic. when the belt comes off you lose, among other items, the power steering. this is a dangerous situation. my dealer found the service bulletin addressing the problem (only after i told him the tsb number) but would not show it to me. a call to chrysler customer service only got me an offer to sell me the service bulletin. i have since found out the service bulletin calls for replacement an incorrectly designed idler pulley bracket. i believe this is a critical safety issue, made worse by the manufacturers unwillingness to share its knowledge of the problem with the customer.*ak |