Consumer Complaint Detail
COSCO / ALPHA OMEGA / 9999
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 004270144 | Incident Date: Apr, 11 2004 |
| Consumer's City: BETHEL PARK | Consumer's State: PA |
| Vehicle Transmission Type: | Manufacturers Name: COSCO, INC. |
| Model Name: ALPHA OMEGA | Model Year: 9999 |
| Vehicle Involved in a Crash: No | Component's Description: Child seat |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: | Date added to File: May, 25 2021 |
| Date Complaint Received: Apr, 11 2004 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: - |
| Was Original Owner: No | Anti-lock Brakes: No |
| Number of Cylinders: 0 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: I attempted to install a cosco alpha-omega elite convertible child safety seat model number 22-155-hmr (manufactured 12/16/03 and 12/20/03) in two different vehicles (2003 honda pilot and 2004 honda accord) in acordance with the supplied instructions using the latch anchors and straps. the seats were to be installed in the rear-facing position for my infant daughter. when installed in accordance with the instructions, the seats were too upright and left the infant in an unsafe position. the instructions were unclear regarding the use of two "level lines" stamped on the side of the seat. when i attempted to use towels to level the seats to a safe position for the infant, the recline was so steep that the front seat on both vehicles had to be moved so far forward that the front seat passenger was now in an unsafe position (too close to the airbag). i contacted cosco consumer relations on 4/12/04 and was informed that the instructions supplied with the seats are incorrect with regard to the "level lines" and no attempt had been made to notify stores or purchasers of the issue. i was instructed by consumer relations to level the seat base and then put it into a fully reclined position to achieve a 45 degree angle. (this is not discussed anywhere in the instructions). however, due to the design of the seat, the seat base is not visible or accessible when installed, therefore it is impossible to determine if the base is levl or not. further, the instructions state to secure the unused top tether clip under the car seat when installed rear facing (no dummy mounting point is provided for this purpose) however, the consumer relations representative stated emphatically that this top tether must be removed before using the seat rear-facing. unfortunately, due to the design of the seat, the top tether cannot be removed. this seat, with the supplied instructions, cannot be installed safely. *ak |