Consumer Complaint Detail
FORD / EXPLORER SPORT TRAC / 2002
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 004270268 | Incident Date: Jan, 06 2004 |
| Consumer's City: MORRISTOWN | Consumer's State: NJ |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Ford Motor Company |
| Model Name: EXPLORER SPORT TRAC | Model Year: 2002 |
| Vehicle Involved in a Crash: No | Component's Description: Power train:automatic transmission |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 1FMZU77E72U | Date added to File: May, 25 2021 |
| Date Complaint Received: Apr, 12 2004 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Mar, 07 2003 |
| Was Original Owner: No | Anti-lock Brakes: No |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: I purchased my 2002 explorer sport trac in march last year(2003). i had to wait and extra week to pick up my vehicle due to electrical problem that they swore to me was taken care of. in january 2004 my check engine light came on so i called my closest ford dealership and they told me it would take 2 weeks for me to get an appointment to have my truck checked. three days later my transmission blew. i called ford customer relations and they said that it was not a problem and that i would have to pay to have my truck fixed. three weeks and $2600.00 later i got my truck back. now the check engine light is still on and my 4 wheel drive does not work. i called aamco(the place ford referred me too), and they told me that it was not the transmission but now an electrical problem that i would need to take to the dealership to have fixed but i would have to pay to have that fixed as well. my truck had 39,000 miles and was less than 2 years old and ford is stating that they are refusing to fix anything for free. i have seen all kinds of reports of electrical and engine problems with this year and model truck and i do not agree with this. |