| Components - Details | |
|---|---|
| NHTSA Complaint Number: 004272026 | Incident Date: Mar, 27 2004 |
| Consumer's City: WAUKEE | Consumer's State: IA |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Honda (American Honda Motor Co.) |
| Model Name: ODYSSEY | Model Year: 2004 |
| Vehicle Involved in a Crash: No | Component's Description: Fuel system, gasoline:delivery:fuel pump |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 5FNRL18924B | Date added to File: May, 25 2021 |
| Date Complaint Received: Apr, 19 2004 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Dec, 14 2003 |
| Was Original Owner: No | Anti-lock Brakes: Yes |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: My family and i were on a vacation in our 2004 odyssey. our vacation was almost 2000 miles, round trip. when we were nearing our destination, our vehicle suddenly began to lose power when we would try to pass. it was getting so bad that we decided to pull off at a honda dealership along the interstate. the serviceman jumped in the vehicle and it did not act out of the ordinary. he told us that likely a computer chip was off and needed resetting, so if it did it again, to be sure to pull off the interstate and shut off the vehicle. we proceeded another 60 miles or so without incident. upon our return trip a week later, the van did the same thing. it was getting so bad that we could only go 45 miles per hour in the passing lane on the interstate. (keep in mind that our van had less than 3,000 miles on it when we left for our trip.) we pulled off a few times to try to "reset" the vehicle, to no avail. finally, we knew we would not make it home. at that point, our engine light and tcs lights came on and stayed on. we pulled off at another service center, at which point our van totally died. we had to have a tow, a taxi, and get a hotel since it was sunday. it turned out that the fuel pump failed and sent metal throughout the system. they had to flush the tank, hoses, etc., replace the fuel pump, and replace a couple of fuel injectors. the vehicle was out of service for eleven days. we are now fearful that there is engine damage that won't show up until after the warranty has expired. so far, honda has paid for the repairs and our rental car home (we think), and they said they would pay for the tow and the hotel but will not pay for the cab, the extra meals out, all of our phone calls to make arrangements, etc. they basically said that it is not their fault that we were so far from home when the vehicle failed. we totally distrust our van and don't like honda of america's attitude. |
