Consumer Complaint Detail

TOYOTA / CELICA / 2003

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 004272603 Incident Date: Apr, 03 2004
Consumer's City: SAN ANTONIO Consumer's State: TX
Vehicle Transmission Type: AUTO Manufacturers Name: Toyota Motor Corporation
Model Name: CELICA Model Year: 2003
Vehicle Involved in a Crash: Yes Component's Description: Suspension:front
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: Date added to File: May, 25 2021
Date Complaint Received: Apr, 27 2004 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Mar, 14 2003
Was Original Owner: No Anti-lock Brakes: No
Number of Cylinders: 4 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: This concerns a 2003 toyota celica gt with a popping noise in the front end when backing and turning. the dealership was unable to duplicate it; no repairs were done. it developed a hum from the right front and a squeek in the rear. a non-toyota mechanic rode with me and diagnosed a bad front wheel hub/bearing. toyota replaced it. it stopped the hum and the squeek, but not the pop. we took it for a tire rotation, but the right front tire was worn down to the steel belt so the tire shop wouldn't do the rotation. the car had a problem in the right front. we believed the popping noise and tire wear were connected. we took it back to toyota. they did a wheel alignment and adjusted the brakes. it didn't stop the pop and the steering seemed to have a problem; if the wheel was turned slightly in either direction, the car made dangerously sharp directional changes. my son took it back to toyota and was told "it's a sports car; it's suppose to be that way." two days later, the car was wrecked. the car veered to the left and hit a construction barrel, dropped about a foot off the left shoulder, and hit a cement curb. i spoke to the toyota service manager about the problems, the inability on their part to duplicate and fix the problems and the steering changes. he told me to contact toyota product liability because the car problems which they couldn't duplicate or fix. i am waiting for a toyota inspector to look at the vehicle and determine the cause of the failures. bmw issued tsb that required them to replace the steering rack after the suspension or wheels were repaired; if not, the steering could lock up. toyota has worked on the front suspension, but never performed an associated steering fix. i contend that there was a problem; toyota failed to fix it, added to the problem (steering) causing damage to the car. was toyota at fault?