Consumer Complaint Detail

CHEVROLET / SUBURBAN / 2004

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 004272949 Incident Date: Apr, 27 2004
Consumer's City: GAHANNA Consumer's State: OH
Vehicle Transmission Type: AUTO Manufacturers Name: General Motors, LLC
Model Name: SUBURBAN Model Year: 2004
Vehicle Involved in a Crash: Yes Component's Description: Power train:automatic transmission
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1GNFK16Z54J Date added to File: May, 25 2021
Date Complaint Received: May, 02 2004 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Jan, 05 2004
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: I had my 2004 chev suburban parked in my garage. my 8 years old daughter was in the back seat listening to the radio. i had the gear in park and the key in the accessory position so she could listen to the radio. from the back seat she reached up to turn off the radio and accidently hit the gear shift. the car went into reverse. the drives side rear door was open. when the suburban rolled out of the garage the rear door caught on the garage door keeping it from rolling into the street, into a pedestrian or into the house accross the street. there were no injuries. i notified gm product alligations department, tim miller, about the incident. he stated that this vehicle could be put into gear without using the break when the key is in the accessory position. they were not willing to look into this as being a safety issue. the owners manual suggests that you use the accessory key positioning to "let you use things like the radio, power windows and the windshield wipers when the engine is off". i think that gm needs to look at installing some type of feature that requires the brake to be engaged to shift the grear out of park even when the key is placed in the accessory position similary to standard no. 102 - transmission shift lever sequence, starter interlock, and transmission braking effect - passenger cars, multipurpose passenger vehicles, trucks, and buses (effective 1-1-68) this standard specifies the requirements for the transmission shift lever sequence, a starter interlock, and for a braking effect of automatic transmissions, to reduce the likelihood of shifting errors, starter engagement with vehicle in drive position, and to provide supplemental braking at speeds below 40 km/h (25 mph). please advise on how to proceed with installing some type of safety measures in the chev. surban so a fatal injury does not occur.*ak