Consumer Complaint Detail

VOLVO / 960 / 1996

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 004273108 Incident Date: Jan, 01 2004
Consumer's City: PLAISTOW Consumer's State: NH
Vehicle Transmission Type: AUTO Manufacturers Name: Volvo Car USA, LLC
Model Name: 960 Model Year: 1996
Vehicle Involved in a Crash: No Component's Description: Vehicle speed control
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: Date added to File: May, 25 2021
Date Complaint Received: May, 04 2004 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Nov, 14 1999
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Twice, in my 1996 volvo 960, i experienced sudden acceleration. in both circumstances i was on a highway and it was late at night. i was unable to slow my car down in order to take an exit ramp. i eventually put the car in neutral and turned it off. i was able to stop the car safely, but these were the most frightening driving experiences of my life. after the first incident, my dealership replaced the accelerator cable (which appeared normal) and replaced my brakes (which i destroyed trying to stop the car). after the second incident (two weeks later), the dealership disconnected the cruise control. the problem has not reoccurred. i had never used the cruise control on that car.*ak