Consumer Complaint Detail

JEEP / CHEROKEE / 2001

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 004273177 Incident Date: Mar, 15 2004
Consumer's City: REISTERSTOWN Consumer's State: MD
Vehicle Transmission Type: AUTO Manufacturers Name: Chrysler (FCA US, LLC)
Model Name: CHEROKEE Model Year: 2001
Vehicle Involved in a Crash: No Component's Description: Service brakes, air:disc:rotor
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1J4FF48S11L Date added to File: May, 25 2021
Date Complaint Received: May, 05 2004 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Jul, 13 2002
Was Original Owner: No Anti-lock Brakes: No
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: I usually drive back roads under 50 miles per hour. my husband had taken my 2001 jeep cherokee sport on the interstate and a car switched lanes infront of us causing him to have to brake quickly. the front of my car shook so hard we almost went into a jersey wall. until that vehicle was under 40 miles per hour the front end was shaking so violently it was barely controlable. if i would have been driving it may very well have caused a serious accident. the problem with my vehicle was covered under service bulletin 0500401. what we experienced was not minor pulsation. the front rotor was visibly warped! when i called jeep customer service about the problem they admitted that they were aware that the front rotors would warp under conditions of high heat or high road salt use. this was not a recall nor did they offer to meet part of the cost of repair ($700). but the composite of the brake rotor has since been changed so that this problem no longer happens. we were lucky to not have a vehicle in the lane next to us and we were lucky not to have hit the jersey wall. i wanted to make you aware of this because the next person may not be so lucky.