Consumer Complaint Detail
FORD / CROWN VICTORIA / 1997
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 004280212 | Incident Date: May, 01 2004 |
| Consumer's City: MESQUITE | Consumer's State: NV |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Ford Motor Company |
| Model Name: CROWN VICTORIA | Model Year: 1997 |
| Vehicle Involved in a Crash: No | Component's Description: Engine and engine cooling:exhaust system:manifold/header/muffler/tail pipe |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 2FALP74W9VX | Date added to File: May, 25 2021 |
| Date Complaint Received: May, 16 2004 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Apr, 12 1998 |
| Was Original Owner: No | Anti-lock Brakes: Yes |
| Number of Cylinders: 8 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: We were traveling on i-15 in a remote area of utah. when our car's intake manifold ruptured but didn't know it at the time and lost all of the coolant -stranding us. the failure of the manifold led us to be towed to beaver and then from beaver to st. george utah. we learned the ford motor company knew there was a problem with this particular engine 4.6 liter and it happen quite frequently. they were replacing the defective manifold on an as needed basis. we left the car to be repaired at the st. george ford dealership and had to rent another car. st george ford told me that they would put on a new manifold which was not all plastic, but that they would not help me off set the cost of replacement. st. george ford said because i had more then 75,000 miles on the car, that they wouldn't help with the expense of the $1093.00 repair plus $ 347.00 towing fee. i think a part that is this defective should be a voluntary replacement by the ford company for the life of the car. this is an all plastic part they knew it was defective because they have retooled and made a cast metal replacement. i think that when this happens it is an unsafe situation and it also leaves you stranded on the freeway or back country where we live. ford also told me they were replacing the manifold on an as needed basis on police cars and other vehicles with the 4.6 liter engine for unlimited mileage. *ak |