Consumer Complaint Detail

JAGUAR / XK8 / 1997

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 004280967 Incident Date: May, 16 2004
Consumer's City: WILLIAMSBURG Consumer's State: MI
Vehicle Transmission Type: AUTO Manufacturers Name: Jaguar Cars, Ltd.
Model Name: XK8 Model Year: 1997
Vehicle Involved in a Crash: No Component's Description: Steering:hydraulic power assist:hose, piping, and connections
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: SAJGX2746VC Date added to File: May, 25 2021
Date Complaint Received: May, 26 2004 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Dec, 09 1997
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 8 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: After spotting fluid on the floor, i checked the levels in the car and found that the power steering fluid was low. after filling the ps reservior, i took the car to the nearest ford dealer, since the jaguar dealer was 225 miles away. they found a leak in the high pressure power steering hose. i was told it was a good thing i didn't drive it very far, since it could have caused the pump and rack-and-pinion steering to fail. a replacement hose was installed, but it was a new design that, coincidentally, routed the hose away from the engine mount, which was where the old hose had worn through a felt pad and started to leak. i contacted jaguar regarding my concerns why the dealers or owners were not advised of this potential problem, and they told me the design changes on the hose were proprietary, giving me no reason why the hose was re-routed around the problem area. the cost of the hose replacement was $412.94. *mr