| Components - Details | |
|---|---|
| NHTSA Complaint Number: 004282678 | Incident Date: May, 08 2004 |
| Consumer's City: ROCKVILLE | Consumer's State: MD |
| Vehicle Transmission Type: | Manufacturers Name: Volvo Car USA, LLC |
| Model Name: S60 | Model Year: 2003 |
| Vehicle Involved in a Crash: No | Component's Description: Vehicle speed control |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: YV1RS61T042 | Date added to File: May, 25 2021 |
| Date Complaint Received: May, 31 2004 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Jun, 19 2003 |
| Was Original Owner: Yes | Anti-lock Brakes: No |
| Number of Cylinders: 0 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: My husband and i drove our volvo (we are leasing this car) first time for a long trip (about 800 miles). the car mileage was about 13,000. after driving with the speed 75m/h for about 4 hours, we took an exit and lost control over the car. actually car took control. it shifted into neutral gear, jumped and stopped. it took a couple of minutes before car allowed to control itself. this scary experience repeated a few times on the road. needless to say, it was a shocking experience. the first thing we did, we brought a car to a dealer. they informed us that the car was leased to us with outdated old software, that this software also had a glitch. that they had to download a new version of software. not a big deal, and it a mass production of volvo cars, and things like that happen all the time i was told by the volvo service. i did not believe it and could not believe it. call the volvo of north america customer service. sure enough, their representative, jenni with extension #1979 confirmed the same thing for me. she said it is a scary experience, but we updated your car software. i asked why this old, not safe version was given to me and her response was that they have no way to know when and what will happen with the software on the road. so what happens with their slogan that volvo is for life ? any answers besides, well, it is a mass productions and the safety cannot be guaranteed . sorry for the emotions, if you who will be so kind to read my message would be hearing how happy and relaxed volvo representatives about this incident. any comments? thank you so much for you time. *ak |
