Consumer Complaint Detail

CHRYSLER / CONCORDE / 1998

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 004282796 Incident Date: May, 19 2004
Consumer's City: NEWPORT NEWS Consumer's State: VA
Vehicle Transmission Type: AUTO Manufacturers Name: Chrysler (FCA US, LLC)
Model Name: CONCORDE Model Year: 1998
Vehicle Involved in a Crash: No Component's Description: Electrical system:wiring
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 2C3HD46R3WH Date added to File: May, 25 2021
Date Complaint Received: Jun, 01 2004 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Sep, 29 1998
Was Original Owner: Yes Anti-lock Brakes: No
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: I don't know what caused the failure. in 1998 i bought a new chrysler concorde. it has only been dealer maintained. in the last two weeks it has failed to start or run twice - both times requiring towing to the dealership for repair. a diagnostic test revealed a failed headlight wiring harness, chrysler part number 5083852aa. the repair was made by the dealer by attempting to solder broken pin connectors back together. cost for this repair was around $400. when the same problem reoccurred a week later i was told the first repair could not be duplicated and a replacement part would have to be ordered and installed. chrysler part number 5083852aa is no longer made so a substitute part, chrysler part number 4760623ab, costing about $1200, would have to be ordered and modified to fit my concorde. this repair, including parts, labor, rental car and towing will run into the thousands of dollars. the reason for having to order the much more expensive part is because chrysler decided to stop making and supplying chrysler part number 5083852aa. by the way, chrysler part number 4760623ab is not a form, fit, function replacement. why doesn't chrysler have to continue to make parts for a car that is only six years old? *ak