Consumer Complaint Detail
JEEP / GRAND CHEROKEE / 1996
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 004282834 | Incident Date: May, 31 2004 |
| Consumer's City: HIGH POINT | Consumer's State: NC |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Chrysler (FCA US, LLC) |
| Model Name: GRAND CHEROKEE | Model Year: 1996 |
| Vehicle Involved in a Crash: No | Component's Description: Steering:hydraulic power assist:pump |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: | Date added to File: May, 25 2021 |
| Date Complaint Received: Jun, 02 2004 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Jan, 22 2000 |
| Was Original Owner: No | Anti-lock Brakes: Yes |
| Number of Cylinders: 8 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: Upon starting the vehicle, i immediately heard a bang followed by loud clanging under the hood. i began backing out of my garage and noticed i had no power steering. at this point i estimated that the belt had broken and shut down the engine. on examining under the hood the power steering pump pulley was visibly out of alignment and the belt was wrapped around the fan. closer examination revealed that the power steering pump bracket was broken into three pieces. i also have one bolt sheered off with the stud still stuck in the cylinder head. i have acquired a replacement part but the necessary replacement bolt was out of stock. before repairs can proceed, i will need to drill the existing bolt out, possibly having to remove the cylinder head assy to gain the proper access. although no injuries resulted, the car is not drivable in this condition and the failure has caused my family major inconvenience. had this happened at a different time the consequences could have been much more severe. *jb |