| Components - Details | |
|---|---|
| NHTSA Complaint Number: 004283230 | Incident Date: Jun, 06 2004 |
| Consumer's City: CUPERTINO | Consumer's State: CA |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Honda (American Honda Motor Co.) |
| Model Name: MDX | Model Year: 2004 |
| Vehicle Involved in a Crash: No | Component's Description: Engine and engine cooling:exhaust system:emission control |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 2HNYD18664H | Date added to File: May, 25 2021 |
| Date Complaint Received: Jun, 07 2004 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Jun, 04 2004 |
| Was Original Owner: Yes | Anti-lock Brakes: No |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: I bought a new acura mdx 2004 and in two days the engine malfunctioned, light appeared. i went to the dealer, who said that i need to make an appointment to fix the problem, eventhough as a new customer i was not satisfied with the car, indicating a problem within two days of driving less than 100 miles. i did some research on the problem and found that the issue i am facing is a known issue within the range of my vin number. but acura dealer and the customer relationship office in la denied that they know about the problem. i also found a similar the issue documented on your website. as a consumer what are my rights here ? a) can i get acura to provide me the level of quality and service i am expecting b) reject the product if they failed to notify me about the problem before i bought the product(fair disclosure) about the recall c) they didn't fix the problem before i bought the car, even though they were aware of the problem. i know someone who bought the *same* model car from the *same* dealership and their car also falls in the *same* vin range which is documented to have the problem. they told them that its a known issue when they called the acura dealer service, and ask them to come down for service. but when i ask the same question they deny knowing any issue with the car, they even showed me a print out which says nothing is flagged against my vin number. i have currently given my car for service, and i am on a loaner car from the dealer. still waiting for the car to be serviced. also i am concerned that if the problem reappears, it will further erode my confidence in the car and the dealiership. i am also extremely dissatisfied as a consumer and would like to know what should i do so that other acura consumers don't have to go through the pain like i am going throguh and also get compensated for the damages and inconvinience caused by this incident.*ak |
