Consumer Complaint Detail

DODGE / DURANGO / 2002

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 004283448 Incident Date: Jun, 09 2004
Consumer's City: CHICOPEE Consumer's State: MA
Vehicle Transmission Type: AUTO Manufacturers Name: Chrysler (FCA US, LLC)
Model Name: DURANGO Model Year: 2002
Vehicle Involved in a Crash: No Component's Description: Service brakes, hydraulic:foundation components:drum
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: Date added to File: May, 25 2021
Date Complaint Received: Jun, 09 2004 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Aug, 14 2002
Was Original Owner: Yes Anti-lock Brakes: No
Number of Cylinders: 8 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: I purchased a new durango 2 years ago, and at present the suv has slightly over 14,000 miles. the dealer has informed me that the rotors must be turned and new brake pads installed. this type of work at 14,000 miles (7,000 miles per year) is unacceptable. at this rate 30,000 miles will require new pads and rotors. apparantly, the brakes/rotors are undersized for the size and weight of the vehicle or the pads and/or rotors are defective, both safety issues in my opinion. *ak