Consumer Complaint Detail

DODGE / RAM 2500 / 2001

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 004283556 Incident Date: May, 09 2004
Consumer's City: WOODLAND Consumer's State: AL
Vehicle Transmission Type: AUTO Manufacturers Name: Chrysler (FCA US, LLC)
Model Name: RAM 2500 Model Year: 2001
Vehicle Involved in a Crash: No Component's Description: Vehicle speed control:cruise control
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 3B7KF23661G Date added to File: May, 25 2021
Date Complaint Received: Jun, 11 2004 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Jul, 25 2001
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: 2001 dodge ram 2500 pickup truck. the cruise control malfunctions in three ways. 1) it will turn itself on and start to accelerate. 2) it will resume on its own after being tappped out with the brake pedal. 3) it has turned itself off. under some circumstances, either of those three malfunctions could lead to an accident. i was told by the service advisor at susan schein dodge trucks, in pelham, alabama, the problem was "servo failure." i paid them to put a new servo on my vehicle. on my way home from the shop, the cruise resumed on its own twice before i got home. i have advised chrsyler of the problem, but they refuse to take any action on their own. another dodge 2001 owner told me, he had a similar problem and it was the vehicle computer. he said chrysler fixed his truck and he was of the opinion a "recall" had been ordered. if so i was not advised and neither chrysler nor the dealer have agreed to repair the vehicle. [as for an exact date of incidents, i can't be sure. i know it turned itself on in may, 2004, and in september, 2003. those two times are very specific in my mind! as for resuming on its own, that started in late 2002, or early 2003. the number of failures listed is a conservative estimate.] other people have told me the problem is the vehicle computer. i've also had problems with the a/c working properly and with the o/d kicking in. people with more mechanical knowledge than i possess say, "the computer is fouled up!. *ak