Consumer Complaint Detail
DODGE / GRAND CARAVAN / 2002
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 004283589 | Incident Date: Jun, 09 2004 |
| Consumer's City: LAKE WORTH | Consumer's State: FL |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Chrysler (FCA US, LLC) |
| Model Name: GRAND CARAVAN | Model Year: 2002 |
| Vehicle Involved in a Crash: No | Component's Description: Service brakes, hydraulic |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 1B4GP24332B | Date added to File: May, 25 2021 |
| Date Complaint Received: Jun, 12 2004 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Apr, 26 2002 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: My vehicle has ongoing problems with abnormal brake wear. at 17000 miles the brakes hung up. the front left rotor was completely worn away. new pads and rotors. right front caliper not functioning properly and was replaced. prior to this i had the oil changed and brakes checked 1500 miles earlier--i had noticed that the brake pedal travel was varying and it was taking longer to stop the car. mechanic had stated that left front had a little over half of brake surface left. second brake failure at 34500 miles. again, left front hung up. took the car to arrigo dodge and was told i was lying about first incident even though i had receipts. service rep told me both brakes completely worn away, even though again the problem presented with the left front brake hanging up. was told it was my fault brakes were wearing prematurely. car pulled to right after brake replacement when i called dealer again was told it was my fault dealer refused to do anything about it. brakes began squealing - most noticeably left front again - within 500 miles of replacement. left front brake sticks when starting off, brakes squeal, brake fluid seen leaking from right front, brake pedal already has a lot of play in it, takes an excessive amount of distance to stop even with strong force applied to brakes. i have narrowly missed having several accidents because of this. called dealer, again told it was my fault -- driver habits they call it. in the 25 years i have owned and driven vehicles, i have never had to replace brakes before 38000 miles or had any problems remotely similar to this. p. 245 of owners manual states "if either of the two hydraulic systems lose normal capability ...there will be some loss of overall braking effectiveness. this may be evident by increased pedal travel during application, greater pedal force required to slow or stop..." what will it take for this problem to be correctly addressed -- people dying because of this brake failure?*ak |