Consumer Complaint Detail
DODGE / GRAND CARAVAN / 2002
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 004283596 | Incident Date: Jun, 09 2004 |
| Consumer's City: LAKE WORTH | Consumer's State: FL |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Chrysler (FCA US, LLC) |
| Model Name: GRAND CARAVAN | Model Year: 2002 |
| Vehicle Involved in a Crash: No | Component's Description: Power train:automatic transmission |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 1B4GP24332B | Date added to File: May, 25 2021 |
| Date Complaint Received: Jun, 12 2004 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: - |
| Was Original Owner: Yes | Anti-lock Brakes: No |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: At 7,600 miles in november of 2002 the automatic transmission failed. dealer replaced the transmission with a rebuilt one. since then the speedometer reads incorrectly. at lower speeds it reads under by 4 to 7 mph, at higher speeds -- 60 mph it reads 15 - 20 mph under. i discovered this when on a road trip i was stopped for going 85 when i thought i was going 68 in a 70mph zone. i thought the police officer was crazy -- even protested and had him verify the callibration of his radar. his reading was confirmed when i passed a roadside speed indicator, and was stopped again. speedometer was reprogrammed at a dealer in michigan after which it read 4 mph under for the most part. had it looked at by dealer in florida again in april 2004, they replaced a sensor. since, it again reads 4 to 10 miles under at lower speeds -- e.g. when i think i'm going 35, i'm really going 42 or 43, at 65 mph actual speed is 76mph. dealer says its "the way you're driving" -- a poor excuse for shifting the blame and not making the repair correctly the first time when the transmission was replaced. this is a real hazard and safety issue not just for myself but for other family members who drive the van and people on the road. *ak |