Consumer Complaint Detail

CHRYSLER / CONCORDE / 1999

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 004285101 Incident Date: Dec, 31 2003
Consumer's City: INDIANAPOLIS Consumer's State: IN
Vehicle Transmission Type: AUTO Manufacturers Name: Chrysler (FCA US, LLC)
Model Name: CONCORDE Model Year: 1999
Vehicle Involved in a Crash: No Component's Description: Steering:rack and pinion
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 2C3HD46J0XH Date added to File: May, 25 2021
Date Complaint Received: Jun, 19 2004 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Mar, 22 2002
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Vehicle: 1999 chrysler concorde lxi,pproximate milage: 50,000 problem: steering wheel; rack and pinion: ( 1.) the steering wheel jams and i have to jerk the steering wheel to release it. ( 2.) there is also 1/2" to 1" of play in the steering wheel either way when it is "working properly". the problem started intermitently then rapidly worsened. i spoke to a mechanic and he said this is a common problem with this model. my coworker is approching 50,000 miles with a 2000 chrysler 300m, (an upgrade, but basiclly the same car), he is having the same problem. i have contacted diamler chrysler, but have gotten nowhere. i am taking it to the shop 6/21/04 to be fixed. this is a very expensive problem and seems to occure at around 40000 to 50000 miles, (chrysler said they would have split the cost with me if the milage wasn't so high). i feel that this problem seriously needs to be followed up on. it is a huge safety problem.*ak