| Components - Details | |
|---|---|
| NHTSA Complaint Number: 004285452 | Incident Date: Feb, 02 2004 |
| Consumer's City: CORTLAND | Consumer's State: NY |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Hyundai Motor America |
| Model Name: SANTA FE | Model Year: 2003 |
| Vehicle Involved in a Crash: Yes | Component's Description: Air bags:side/window |
| Vehicle Involved in a Fire: Yes | Persons Injured: 1 |
| Vehicle's VIN#: KM8SC73D43U | Date added to File: May, 25 2021 |
| Date Complaint Received: Jun, 24 2004 | Complaint Type: IVOQ |
| Incident Reported To Police: Yes | Purchase Date: Jun, 21 2003 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: On february 3, 2004, thomas ashfield, my husband, was driving to the high school to pick up our daughter. while driving southbound toward the high school two vehicles were traveling north. the first car was traveling at a higher rate of speed than what the elements called for, hitting the second car and shooting the car into ours, broadsiding tom on his driver's side. tom immediately heard a snap. he sustained broken ribs, a torn meniscus , and a herniated disc in his c5/c6. (his first surgery is complete, we are awaiting the second.) the damage to the car was enough to require approximately $8,400.00. during the accident, the side airbag did not deploy. the insurance company wanted a rapid repair. we never thought to get engineers out to look at the damage or to take pictures. we did learn that there had been a problem with the airbag and sensor from the body shop and they said they would retain the components so that hyundai could view them. i wrote to hyundai on april 14, 2004. a representative contacted us the first time in june and then on june 22, 2004, he called again asking for the name of the repair shop. tom gave him the information. the representative called us back and told tom that the repair shop had gotten rid of the parts. that was a shock to us because up until two weeks ago, they told us they would retain it. (we confirmed this with them when the representative first made contact with us.) in addition, from what the representative told tom, the story changed about the defective parts. i do not have the slightest idea of what occurred. something is happening. i want answers. i want to know why the malfunction happened. was this the first time or is it something that is ongoing and nobody is paying attention to. my husband sustained major injuries. we paid for safety features on a new vehicle and they did not work. what will it require for us to receive answers...a death? *ak |
