| Components - Details | |
|---|---|
| NHTSA Complaint Number: 004285715 | Incident Date: Jan, 09 2004 |
| Consumer's City: BRUCETON MILLS | Consumer's State: WV |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Kia Motors America |
| Model Name: RIO CINCO | Model Year: 2003 |
| Vehicle Involved in a Crash: No | Component's Description: Engine and engine cooling:engine:gasoline |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: KNADC165536 | Date added to File: May, 25 2021 |
| Date Complaint Received: Jun, 28 2004 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Jul, 14 2003 |
| Was Original Owner: Yes | Anti-lock Brakes: No |
| Number of Cylinders: 4 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: 1/10/04 saturday. around 10:30 am hope calls and says the motor has blown on the kia. i called kia's roadside assistance. hope meanwhile had to walk two miles in 40 degree below zero wind chill to the nearest exit and call me. 1/12/04 monday i called bortz and talked to dean the service manager. he told me i have a piston rod in the oil pan and the motor will need to be replaced. he also said there is no oil in the engine. he that i had no proof of oil changes. i told him i had receipts for oil dating back to july 2003 . he told me that didn't prove oil changes and voided the warranty. i called kia and asked to talk to the kia factory rep but was told that i had to go through the dealer and she wouldn't even talk to me if i couldn't prove my oil changes. i was told that a new motor would cost me $4400 so i elected to get a used one with 5000 miles on it for $1800. i asked for some of the oil and all related parts at that time. 1/14/04 wednesday when i called dean at kia, i was told that it would be two (2) to six (6) weeks before we could get the kia back. we got the kia back on 1/30/04. kia and transmission problems on thursday 2/5/03 the kia started to miss shifts and run rough. on my way to my dads the check engine light came on then went out about 1/10/04 saturday. around 10:30 am hope calls and says the motor has blown on the kia. i called kia's roadside assistance. hope meanwhile had to walk two miles in 40 degree below zero wind chill to the nearest exit and call me. 1/12/04 monday i called bortz and talked to dean the service manager. he told me i have a piston rod in the oil pan and the motor will need to be replaced. he also said there is no oil in the engine. he that i had no proof of oil changes. i told him i had receipts for oil dating back to july 2003 . he told me that didn't prove oil changes and voided the warranty. i called kia and asked to talk to the kia factory rep but was told that i had to go through the dealer and she wouldn't even talk to me if i couldn't |
