Consumer Complaint Detail

MERCURY / COUGAR / 1999

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 004285994 Incident Date: Jun, 28 2004
Consumer's City: SEAFORD Consumer's State: DE
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: COUGAR Model Year: 1999
Vehicle Involved in a Crash: No Component's Description: Power train:automatic transmission
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1ZWFT61L9X5 Date added to File: May, 25 2021
Date Complaint Received: Jul, 01 2004 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Jun, 11 2004
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: While the car is running, my 1999 mercury cougar will shift from drive to neutral, to reverse, without ever releasing the lock. all it takes is slight pressure on the gear shift to change gears unintentionally. the dealer i just bought the car from 2 weeks ago, and ford tell me that it is normal for the gears to move from drive to neutral with no effort. the dealer said no harm is done. you are just driving down the road at 60 miles an hour when you bump the gear shift, and lose all acceleration until you move the gear shift back to drive. i can see a real safety issue there. and, considering that this is my 16 year old's car, i see a real safety issue. it also would shift from 2nd all the way to neutral without releasing the lock. *ak