Consumer Complaint Detail

JEEP / CHEROKEE / 2001

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 004288020 Incident Date: May, 14 2004
Consumer's City: WASHINGTON Consumer's State: DC
Vehicle Transmission Type: AUTO Manufacturers Name: Chrysler (FCA US, LLC)
Model Name: CHEROKEE Model Year: 2001
Vehicle Involved in a Crash: No Component's Description: Service brakes, hydraulic
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: Date added to File: May, 25 2021
Date Complaint Received: Jul, 11 2004 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Jun, 04 2001
Was Original Owner: Yes Anti-lock Brakes: No
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: This is a serious problem that jeep knows about, but i don't think they know how to fix it. it's commonly referred to as the "death wobble" -- and i gather that it might be more common amongst jeeps that are lifted, though mine has not been lifted. saturday, may 15, 2004. driving at freeway speed. veered into left lane to avoid cars that were slowing in my lane. i stepped on the brake as i moved into the left lane. steering wheel and whole front of car shook violently to the point it felt that it was going to fall apart. took foot off gas/brake and as the car slowed down it stopped shaking after about 5-10 seconds. pulled into far left shoulder b/c i was shaken up, then proceeded home. i took the car to a brake shop. my car had 18,000 miles on it and yet the rotors were warped, so i had the rotors and brake pads replaced. tuesday, may 25, 2004. same freeway incident from above occurred. did some research on the internet and quickly found "death wobble," on a variety of sites about jeeps. discovered problem might be an alignment problem, so i had my car aligned and the tires balanced. sunday, june 20, 2004. car shook again on freeway. had been told by a friend that turning the wheel slightly to the right might stop the shaking. i did this and the shaking stopped. saturday, july 03, 2004. car shook while going through 9th st. tunnel in washington dc. took car to rosenthal jeep. wrote lengthly description of the problem on the drop-off envelope. asked that they check out the entire front of the car. jeep replaced the steering damper -- which was "leaking." saturday, july 10, 2004. car shook on freeway. called rosenthal jeep at 2:57pm. a woman in the service department listened to my problem, put me on hold and then put me into a male's voicemail. have yet to receive a return phone call. *la