Consumer Complaint Detail
MERCEDES BENZ / ML320 / 1999
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 004288460 | Incident Date: Jul, 09 2004 |
| Consumer's City: CLOVIS | Consumer's State: CA |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Mercedes-Benz USA, LLC |
| Model Name: ML320 | Model Year: 1999 |
| Vehicle Involved in a Crash: No | Component's Description: Steering:hydraulic power assist system |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 4JGAB54E8XA | Date added to File: May, 25 2021 |
| Date Complaint Received: Jul, 14 2004 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Jul, 09 2004 |
| Was Original Owner: No | Anti-lock Brakes: Yes |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: (1)vehicle was making a left hand turn and became almost impossible to turn steering wheel. (2) crankshaft dampener became separated at point of rubber vulcanized and caused serpentine belt to come loose leaving power steering to stop working along with all other pulleys run by the same belt. (3) dampener and belt were replaced. (old parts are available) this is an extremely dangerous situation that my local dealership says is happening very frequently. new types of replacement dampeners have been changed six (6) times in the last five (5) years in the parts book. several local mechanics say it's a very common problem and they wonder why a recall has not been ordered. it would be very easy to find out how many crankshaft dampeners have been ordered and replaced by both dealers and parts sales. again, let me say this is a very dangerous situation that is very common. my primary worry is that a small person would not be able to turn the steering wheel if the power steering goes out as in these broken dampener cases. i'm a 225 lb man and i could barely bring the car to a safe stop at only 25 miles per hour. what would have happened on a mountain road? please investigate this problem for everyone's safety. thank you!! *la |