Consumer Complaint Detail

TOYOTA / SIENNA / 2000

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 004288689 Incident Date: Jul, 15 2004
Consumer's City: DURHAM Consumer's State: NC
Vehicle Transmission Type: AUTO Manufacturers Name: Toyota Motor Corporation
Model Name: SIENNA Model Year: 2000
Vehicle Involved in a Crash: No Component's Description: Engine and engine cooling:engine
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 4T3ZF13C4YU Date added to File: May, 25 2021
Date Complaint Received: Jul, 18 2004 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Sep, 08 1999
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Toyota sienna ls, year 2000, approx 73000 miles. always serviced by toyota, electrical system / engine not modified or altered. drove last friday morning (july 16, 2004) from nc to the dc area. just before dc, car completely stalled 3 times on i-95, at interstate speed, approx 15 to 20 minutes apart. each time, the abs and low tire pressure dashboard light came on. clock flashed. no check engine light came on. the car recovered within 2 to 3 seconds while moving, but lost speed, as the engine was not running. radio was not turned on, not sure if it would have lost power also. could duplicate one stall by turning the headlights on while moving. again, engine stalled for 2 to 3 seconds, abs and low tire pressure dashboard light came on. i'm not totally sure, but i think that the rpm and the odometer needle went back to 0 during the engine stalls. but again, i'm not 100% sure on the odometer needle going to "0" , as it all happened fairly fast. repair attempts: drove to the nearest toyota dealer in dc on the same day, car stalled again as we drove into the dealer ship and came to a complete stand still. (toyota of stafford, tel: 1-540-720-4700, repair ticket 16153) they test drove car for 2 x 20 mins, found no problem, computer did not log any error codes what so ever according to dealer. drove back to nc, went to toyota dealer in durham, nc today (july 19). dealer told me that there is nothing they can do, unless the car is stalling right now and told us to return once the "check engine" light is on. it is very disappointing for me that the dealers can not locate this problem and that there is apparently no procedure from toyota for finding critical problems that do not show up in the computer log. it is certainly no fun to have an engine stalling on i-95, while the 18 wheelers catch up with you. *jb